PC Help Desk Request form
New direct portal to view tickets -> https://www.myconnectwise.net/PPIHX 

    (For most requests)  is for Database requests.

Below is the classic work order form that will send to the new ticket portal... School/Organization Not in List Arc Kohler School ASAH Benway School Calais School Center School Cerebral Palsy League Come Play and Learn Early Childhood Center Cerebral Palsy League CPL Adult Services Cerebral Palsy League Jardine Academy-Cranford Campus Cerebral Palsy League Jardine Academy-Union Campus Cerebral Palsy League Kaleidoscope Early Intervention Program Chapel Hill Academy Children's Therapy Center Coastal Learning Center - Howell Coastal Learning Center - Tuckerton Campus Coastal Learning Center Business Office Community Personnel Services, Inc. CPS (Community Personnel Services) CPC Behavioral Healthcare High Point Adolescent School CPC Behavioral Healthcare High Point School Durand Academy and Community Services East River Child Dev Center ECLC of New Jersey Business Office ECLC of New Jersey Chatham ECLC of New Jersey Ho-Ho-Kus Essex Valley School Far Brook School Glenview Academy Gramon School Gramon School Business Office Green Brook Academy Hawkswood School Hunterdon Learning Center KDDS Kingsway Learning Center Haddonfield Campus Kingsway Learning Center Haddonfield Campus Business Office Kingsway Learning Center Moorestown Campus Lord Stirling School Matheny School at the Matheny Medical and Educational Center Midland School Montgomery Academy New Beginnings New Beginnings Annex Newgrange Education Center Newgrange School Newmark High School Newmark School Northwest Essex Community Healthcare Network Therapeutic School & Preschool Our Lady of Mt Carmel P.G. Chambers School Paradigm Pioneers Passaic County Elks Cerebral Palsy Adult Treatment Center Passaic County Elks Cerebral Palsy Elementary School Passaic County Elks Cerebral Palsy High School Phoenix Center, Inc. Pineland Learning Center, Inc. Rock Brook School SEARCH Day Program, Inc. SEARCH Day Program, Inc. Somerset Hills School St. Elizabeths School Stepping Stone School Elnorah, Inc. Titusville Academy Westbridge Academy Willowglen Academy - NJ, Inc. YCS - Ernest M. May Academy YCS - Fort Lee Education Center YCS - George Washington School
Teacher / Contact
E-mail Address
Room Number        Computer
Problem Select the problem best described from this list: Email - Delete Account Email - New Account Email - Other issue Email - Password Reset Email - SPAM, PHISHING, or VIRUS issue Email - Access to POP email on my phone. Email - Add Alias Email - Change Name(Old Account will be deleted if not on Exchange server) Email - Disable e-mail account Email - Enable e-mail account Email - Send list of e-mail accounts Copier - Printing or Scanning Error Copier - Printing Setup Copier - Address Book Setup Copier - Other Printer - Error Printing Printer - New Setup Printer - Out of ink/toner Printer - Paper Jam PC - Access to shared drive/folder PC - Anti-Virus/Spyware/Pop-Ups PC - Blue Screen PC - Damaged (Please describe) PC - Hardware (Speakers, CD , Mouse, Keyboard...) PC - Maintenance request (Slow/Freezing/Noise) PC - Multiple (List each problem) PC - New Setup PC - No Power PC - Reboots PC - Software install or repair PC - Question - How do I use/do _________? PC - Adaptive Device install or issue PC - Financial software (Quickbooks, Peach Tree) Monitor - Blank Monitor - Poor Image (fuzzy, dim ,missing colors) Home PC help/repair (Additional Cost may apply) PPIHX School System - Add user account PPIHX School System - Disable user account PPIHX School System - Error (Provide call back Number and Extension or Cell) PPIHX School System - Feature Enhancement (Provide call back Number and Extension or Cell) PPIHX School System - Question/Training (Provide call back Number and Extension or Cell) PPIHX School System - Archive Request SmartBoard - Computer Problem SmartBoard - Projector Problem SmartBoard - Screen Problem Working From Home Remote Access issue Network Down - No Database Access Network Down - No File Server Access Network Down - No Internet Access Network Down - PC has no connection to Network Server - Backup Server Server - Beeping Server - FireWALL Server - New User Account Server - Security, Folder Shares Server - Website Access/Blocking (Must provide web address) Quote needed for new Technology Remove Old Hardware More Info re: technology strategies available Building Maintenance (Non Computer Issue) Other SEND PPIHX MY IP ADDRESS STATUS REPORT (for PPIHX Staff use only) WORK ORDER SYSTEM TEST
Date problem started or request           Severity FYI HIGH LOW MEDIUM PAGE STEVE NOW!
Detailed description of symptoms or events leading to request:


                                        

  Work Request can be viewed here https://www.myconnectwise.net/PPIHX